Patagonia Calgary | Banff | Victoria is Western Canada's premier service center for Patagonia warranties, honouring Patagonia's Ironclad Guarantee.
We guarantee everything we make. If you are not satisfied with one of our products at the time you receive it,
or if one of our products does not perform to your satisfaction, return it to the store you bought it from
or to Patagonia for a repair, replacement or refund. Damage due to wear and tear will be repaired at a reasonable charge.
Return & Exchange
Patagonia Calgary, Banff & Victoria are independently owned and operated by the Canadian entity Elements Inc.
If you have purchased a product from Elements Inc. and are not satisfied for any reason, you may return it for an exchange or refund with proof of purchase. We will accept the product back provided it is unused or unworn and with original tags. If no proof of purchase is available and the item is unused and with original tags, a store credit will be issued at the assessed price
Returns and exchanges for product purchased from Elements Inc. can be made at our stores in Banff, Calgary & Victoria or by following the procedure below. Please review the following information carefully to ensure your return is handled promptly.
If you need to return an item, simply download the return form that is linked below. Fill out the form and send it with the item you're returning to the address listed on the form. Item for return must be unworn and still have the tags attached. At this time all shipping costs for returns are the responsibility of the customer. Once we recieve the returned item our team will look over the item to make sure it clears inspection and a refund will be submitted within the week of recieveing it. Refund take 5-10 business days to clear back onto your original form of payment. If you have any questions feel free to email us at firstname.lastname@example.org
For Exchanges we ask that you place a new order for the desired item so we can source the item and get it to you right away. For the item that you are exchanging simply follow the above return instructions.
Remember to include your Return Form with any item shipped back to us. Download here.
We are happy to facilitate the repair of your item. Please wash all items before bringing them into one of the stores for assessment. If deemed repairable we will send them to the repair facility. Please note that a repair could take up to 6 weeks to process. We pay for repairs that we’re responsible for and charge a fair price for repairs due to normal wear and tear.
The warranty & repair service is for in-store drop-off only; we will not accept mailed product.