Patagonia Calgary | Banff | Victoria is Western Canada's premier service center for Patagonia warranties, honouring Patagonia's Ironclad Guarantee.
We guarantee everything we make. If you are not satisfied with one of our products at the time you receive it,
or if one of our products does not perform to your satisfaction, return it to the store you bought it from
or to Patagonia for a repair, replacement or refund. Damage due to wear and tear will be repaired at a reasonable charge.
Return & Exchange
Patagonia Calgary, Banff & Victoria are independently owned and operated by Canadian entity Elements Inc.
If you have purchased a product from Elements Inc. and are not satisfied for any reason, you may return it for an exchange or refund. We will accept product back provided it is unused or unworn and with original tags.
Returns and exchanges for product purchased from Elements Inc. can be made at our stores in Banff, Calgary & Victoria or by following the procedure below. Please review the following information carefully to ensure your return is handled promptly.
- Please contact us at 1-855-541-4709 or via e-mail email@example.com if you would like us to process an exchange for the return. When contacting us please indicate your web order number, a description of the item(s) you are returning for exchange.
- Fill out the Return Request Form included in your shipment.
- Place items in a suitable shipment package (box or bag) and include original tags and Return Request Form.
- Clearly mark the return address on the package.
Returns and exchanges should be sent to:
94 Banff Ave.
PO Box 1406
Banff, AB T1L 1B3
Please be sure to ship the package with a carrier that can provide tracking and insurance. Elements Inc. will not be responsible for lost packages during return shipment. You are responsible for any return shipping charges. Freight Collect and C.O.D returns cannot be accepted and will be refused.